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Tel.: +7 966 151-15-15

Frequently asked Questions

  • Is it safe to buy medicines at Russian Pharmacy?

Yes, it is totally safe. We provide all branded medications direct from manufacturers.

  • Is it possible to check the originality of the purchased goods?

Yes! Purchasing medicines delivered from Russia is even safer than at a local pharmacy! Absolutely all medicines in Russia have a digital security label. Medicines in Russia are included in the program of state protection against counterfeit products, and each package is included in a single register, which even you have access to! To check the authenticity of a medicine, you need to download a mobile application to your smartphone and scan the Data Matrix code on the package. These codes are applied by the laser method by the manufacturers of all medicinal products, both produced in the Russian Federation and imported, after which the information is entered into a single register. The information in the database includes a unique package number, production date, batch number and other information, using this code, the entire path of the drug from the manufacturer to the consumer is tracked. 

More details can be found on the official website: About the system — Chestny ZNAK


  • What about transaction safety?

We use PayPal transaction facility with all trusted payment services. Our transactions are secured by SSL security.

  • Is there any refund policy?

Yes, we provide 180 days money back policy if goods are undelivered.

  • Is there any returns policy?

The terms of returns are described on the Returns Policy page.

  • Do you provide free shipping?

At Russian Pharmacy you can avail free Airmail shipping service. You don't need to pay any charges for shipping. Germany and several other countries are not eligible for free shipping on prescription drugs.

  • Any hidden charges?

Our pharmacy never charges any hidden amount to our customer. We work on purchase once and stay for lifetime with our customers.

  • What are the operation timings?

We are here for you 24*7. You can place an order anytime and you will get immediate response from our sales manager.

  • What if I didn’t get my shipping (lost during delivery or returned on a сustoms)?

This is highly impossible but in case such situation occurs we will reship the order or refund you the cost paid. If you have any problems with delivery, please contact us and we will advise you on how best to proceed in this situation.

  • How to track the order?

You will receive e-mail with the track number and instructions. Also you can easily find your track number in PayPal.

  • What are the packaging precautions?

We ship an order with discrete packaging so only address of the recipient and return address will be available on shipment. 

  • Do products retain retail packaging? Are the goods eligible for resale after receiving the package?

In most cases, we ship goods in undamaged retail packaging with all factory seals intact. The outer packaging of the parcels is very reliable and allows you to preserve the marketing appearance of the goods. You do not have to worry about the safety of the goods if you plan to make a purchase for resale or as a gift.

  • What other benefits do you provide to customers?

1. We have all time running discounts;

2. Free and fast shipping worldwide (Airmail);

3. Discrete packaging;

4. Returning customers benefit for our customers;

5. The original product;

6. Low price;

7. Constant communication with the customer;

8. High-quality packaging, so that your order arrives in the best condition.

If you still have questions contact us, please!